Providing personal information is an act of trust and we will not betray that trust. Unless given consent to do otherwise, we will only collect and use personal information as set out below.
ChilliStock will not collect or monitor any personal information without your consent. The only information collected is what has been provided by you or already in the public domain. The information collected includes your contact details, your purchases with ChilliStock, and your search history within our website only. We DON’T collect, or indeed have access to your credit card information, as this is handled by our bankers.
When you register with us, personal information will be requested (such as name and address) in order to deliver product, update information, and to advise of other ChilliStock products which may be of interest. You are not obligated to provide personal information. Unfortunately, if you choose not to, we will be unable to sell you products and/or provide certain services including after sales services.
ChilliStock will not pass on your information to other organisations for marketing purposes. However, we may share information with ChilliStock group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider or other non-ChilliStock company or professional.
Personal Information will be used for the following primary purpose:
• To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and ChilliStock.
• To render services related to ChilliStock business such as warranty or after sales services. • To provide information about products, service and/or special offers.
• To obtain opinions or comments about products and/or services.
• To record statistical data for marketing analysis.
We recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of ChilliStock.
To purchase products from ChilliStock, payment is usually made by credit card. When requested to enter your credit card details, ChilliStock.com will re-direct you to Paypal to process the payment. The payment transaction is conducted solely with them and at no stage, is ChilliStock in possession of your credit card information.
Contact by ChilliStock
ChilliStock may contact individuals via telephone, SMS, email, post or any other form of electronic or conventional communications channel using the information provided in order to:
• Provide information that may be of interest about upgrades, new ChilliStock products, special offers and other matters that may be of interest.
• To send newsletters. ChilliStock does not send electronic advertising information without obtaining prior consent. If an individual receives communications from
ChilliStock which they do not wish to receive, they may have their details removed from our database either by contacting ChilliStock on the customer enquiry number 1300 799 814 or by sending an email from the ChilliStock website at the link “contact us”. Please allow 14 days for this request to be processed.
Individual’s right of access
Individuals have the right to review the information that may be recorded on the ChilliStock database.
Information may be reviewed by contacting ChilliStock on the customer enquiry number 1300 799 814 or by sending an email from the ChilliStock website at the link “contact us”.
Changing and deleting the information we have about you
Information contained on the database may be amended by contacting ChilliStock on the customer enquiry number 1300 799 814 or by sending an email from the ChilliStock website at the link “contact us”.
In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in ChilliStock being unable to sell products directly and/or provide certain services including after sales services.
Storage and security of personal information
ChilliStock will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on our servers that are protected in controlled facilities. In some cases these facilities may be overseas. ChilliStock employees and data processors are obliged to respect the confidentiality of any personal information held by ChilliStock. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given.
ChilliStock will not be held responsible for events arising from unauthorised access to personal information.
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